ImageLab is based in Cape Town, South Africa, and we proudly serve clients locally, nationally, and internationally. For projects outside of Cape Town, we offer comprehensive remote planning and are available to travel as required to meet your project's needs.

Each project is unique, and our pricing is tailored to the specific scope, complexity, and deliverables involved. After an initial consultation to understand your requirements, we provide a detailed, transparent proposal outlining all costs. We believe in clear communication and no hidden fees.

Turnaround times vary depending on the project's nature. Typically, photography projects are delivered within 1-2 weeks post-shoot, while video production may require 2-4 weeks for editing and finalization. Custom AI solutions have project-specific timelines. We always discuss and agree on realistic deadlines upfront, and rush services can often be accommodated for time-sensitive needs.

Yes, we offer retainer packages for clients who require regular, ongoing visual content (photography or videography) or continuous AI support and development. These packages often include benefits such as priority scheduling, a set number of service hours or deliverables per month, and potentially preferred pricing. Please contact us to discuss your specific ongoing needs.